Privacy Policy

1. COLLECTION OF PERSONAL INFORMATION

We may collect the following personal information when you place an order, contact us, or otherwise interact with the Website:

Last Name

First Name

Mailing address

Postal code

Email address

Phone number (if provided)

Order information (items purchased, quantities, shipping method, taxes, totals)

Payment method selection (e.g., PayPal or e-Transfer)

Important note about payments:
If you choose to pay by PayPal, your payment is processed by PayPal. We do not receive or store full payment card details. If you choose to pay by e-Transfer, we may receive information included in the transfer confirmation (for example: payer name, email, and transaction reference) depending on your financial institution.

2. FORMS AND METHODS OF COLLECTION

Your personal information is collected through the following methods:

Order/checkout forms (WooCommerce)

Contact forms and/or email communications

Account creation (if you create an account)

Cookies and similar technologies (see Section 4)

We use the collected data for the following purposes:

Order processing and fulfillment

Order tracking and customer service

Communications about your order (including confirmations and updates)

Fraud prevention and website security

Website operation and improvement

Statistics and performance measurement (where applicable)

3. INTERACTIVITY

Your personal information may also be collected through interactivity between you and the Website, for example:

When you contact us by email or through a form

When you browse the Website (through cookies and server logs, where applicable)

We use the personal information thus collected for the following purposes:

Customer support / Contact

Website management and security

Statistics and performance measurement (where applicable)

4. COOKIES, SIMILAR TECHNOLOGIES, AND LOG FILES

We use cookies and similar technologies (for example, local storage) as well as server log files.

Cookies / similar technologies may be used to remember your preferences, enable site functionality (e.g., shopping cart), and (if enabled) help us measure traffic and usage.

Server logs may automatically collect technical information such as IP address, browser type, device information, operating system, pages visited, and date/time of access. This helps us maintain the security and performance of the Website.

Under certain laws (including the GDPR), non-essential cookies may require your consent. You can manage your cookie preferences through our cookie consent banner/tool.

Your consent is considered to be valid for a maximum period of thirteen (13) months. At the end of that period, we may ask again for your consent.

a) Types of cookies that may be used on the Website

Depending on your choices and the services used on the Website, cookies may include:

Necessary cookies (required for core site features such as security, session management, and checkout/cart)

Functional cookies (remember preferences such as language and site settings)

Analytics cookies (help us understand traffic and site usage, where enabled/consented)

We also use a cookie consent tool that stores your consent preferences (for example, a consent cookie) so your choices can be remembered for future visits. You can change your preferences at any time using the cookie settings control on the Website.

b) Objection to the use of cookies

You can configure your browser to refuse cookies or delete cookies. Please note that disabling certain cookies may affect site functionality (for example, the shopping cart or checkout).

5. SHARING OF PERSONAL INFORMATION

We may share personal information with trusted service providers only as necessary to operate the Website and provide services, for example:

Payment processing: PayPal (if you choose PayPal)

Website hosting and infrastructure

Website security and fraud prevention

Analytics and performance measurement (if enabled and depending on your cookie preferences)

These service providers are authorized to use personal information only as necessary to provide services to us.

We do not sell your personal information.

6. STORAGE PERIOD OF PERSONAL INFORMATION

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy, including to fulfill orders, provide customer service, meet legal/accounting requirements, and ensure website security.

In practice, retention periods may vary depending on the type of information, for example:

Order and transaction records: retained as required for accounting/tax, warranty, and legal obligations.

Customer support communications: retained for a reasonable period to follow up on requests.

Security logs: retained for a limited period for security and troubleshooting.

Analytics data: retained according to the analytics configuration (where applicable).

7. HOSTING OF PERSONAL INFORMATION

Our website is hosted in Canada. Personal information we collect and process is hosted in Canada.

(If you wish, you can keep your full address block here exactly as you have it; just ensure it matches your actual hosting arrangements.)

8. CONTROLLER
a) Controller

The “Controller” is: Drain Network Corp.
For privacy-related questions or requests, you may contact us at:
info@ratout.ca

b) Obligations of the Controller

The Controller is committed to protecting the personal information collected, to not use it for purposes other than those described in this policy, and to implement reasonable safeguards. In the event that the integrity, confidentiality or security of your personal information is compromised, the Controller will notify affected individuals and/or authorities as required by applicable law.

9. RIGHT OF OBJECTION AND OF WITHDRAWAL

You may withdraw your consent for non-essential cookies at any time using the cookie settings tool on the Website.
For other privacy requests, contact us at info@ratout.ca
with the subject line “Privacy Request”.

10. RIGHT OF ACCESS, OF RECTIFICATION AND OF REMOVAL

You may request access to, correction of, or deletion of your personal information (subject to legal requirements, such as retaining transaction records). To make a request, contact info@ratout.ca
with the subject line “Privacy Request” and provide enough information for us to verify your identity.

11. GENERAL PRINCIPLES RELATING TO THE COLLECTION AND PROCESSING OF PERSONAL DATA UNDER EUROPEAN REGULATION 2016/679

In accordance with the provisions of Article 5 of European Regulation 2016/679, the collection and processing of your personal data comply with the following principles:
Lawfulness, fairness and transparency;
Purpose limitation;
Data minimization;
Storage limitation;
Integrity and confidentiality.

Processing may occur where one of the following applies:
You have given your consent (e.g., non-essential cookies);
Processing is necessary for the performance of a contract (e.g., fulfilling an order);
Processing is necessary for compliance with a legal obligation;
Processing is necessary for legitimate interests (e.g., website security), where applicable.

12. DATA PROTECTION OFFICER

Drain Network Corp. does not currently designate a Data Protection Officer unless required by law. For privacy questions or requests, contact: info@ratout.ca
.

13. ADDITIONAL RIGHTS

You may have additional rights depending on your location and applicable law, including data portability and the right to lodge a complaint with a competent authority.

14. PERSONAL DATA OF MINORS

The Website is not intended for minors. If you believe a minor has provided us with personal information, contact us at info@ratout.ca
.

15. CHANGES TO OUR PRIVACY POLICY

Our Privacy Policy may be viewed at all times at the following address:
Privacy Policy

We reserve the right to modify our Privacy Policy in order to guarantee its compliance with applicable law. You are invited to consult our Privacy Policy periodically to be informed of the latest changes.

16. ACCEPTANCE OF OUR PRIVACY POLICY

By using our Website, you certify that you have read and understood this Privacy Policy and accept its conditions, including the collection and processing of personal information and the use of cookies, as described above.

17. APPLICABLE LAW

We are committed to respect the legislative provisions as specified in:

Personal Information Protection and Electronic Documents Act, SC 2000, c 5 (PIPEDA); and/or

Act Respecting the Protection of Personal Information in the Private Sector, CQLR c P-39.1; and

where applicable, General Data Protection Regulation (EU) 2016/679 (GDPR).

This Privacy Policy applies to: https://ratsout.ca

Last update: February 4, 2026