• Toll free: 1-800-672-0493
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Contact Rat Proof Support

Contact us for Rat-Proof Flap OUT support and compatibility help

Contact Us — Customer Support & Compatibility Help

Whether you’re looking for product guidance or installation details, we’re here to help. Send us a message and we’ll reply as soon as possible.

Our support team can assist with Rat-Proof Flap OUT, installation compatibility, and replacing a gnawed flap inside a compatible non-return valve. Homeowner, business owner, plumber, or installer—we’ll provide clear, accurate information to help you choose the right rat-proof drain protection for your situation.

If you’re dealing with an active rat intrusion or planning a preventive installation, contact us anytime. We can help with product selection, compatibility with common valve models, delivery options, and the best next steps for professional installation—so you can move forward with confidence.

Get quick answers in our Rat Proof FAQ.

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Address

Laval, Quebec, Canada, H7S 2N5

Email

info@ratout.ca

  Montreal and area

514-433-9291

Phone

1-800-672-0493

Important Information & Compliance

Important Notice

  • The Rat-Proof Flap OUT is a rodent protection device intended for use on plumbing systems that comply with the National Plumbing Code of Canada and applicable provincial and municipal regulations.
  • It is designed to be installed within a compatible backwater valve or drain line, without modifying the piping system, by replacing the internal flap of a code-compliant valve.
  • This product is not a certified backflow prevention device and does not replace any backwater valve required by plumbing codes.
  • It must be used with a code-compliant plumbing system and only where permitted by local regulations.
  • Installation must comply with all applicable requirements for the building, the drain line, and the valve type, as interpreted by the authority having jurisdiction.
  • The user is responsible for confirming compliance and ensuring installation is carried out by a qualified person where required.

For full details, see our
Terms & Conditions and
Disclaimer.