Terms and Conditions

1. ABOUT THE WEBSITE
The Website provides information about our physical product, the Rat-Proof Flap OUT (the “Product”), and allows you to purchase the Product online.

2. INTELLECTUAL PROPERTY
All content on the Website—such as text, graphics, logos, product names, images, videos, designs, and code—is owned by the Company or licensed to the Company and is protected by intellectual property laws. You may view and use the Website for your personal, non-commercial use only. You may not reproduce, republish, distribute, sell, or exploit Website content without our prior written permission.

3. ACCEPTABLE USE
You agree not to use the Website in any way that could damage, disable, overburden, or impair it. You agree not to:
a) use the Website for unlawful purposes;
b) violate or infringe intellectual property or other rights;
c) attempt to gain unauthorized access to the Website, accounts, servers, or networks;
d) introduce viruses, malware, or harmful code;
e) engage in fraud, deception, or abusive behavior;
f) scrape, data-mine, or harvest information without permission.

4. ACCOUNTS (IF APPLICABLE)
Some features (such as order history) may allow you to create an account. If you create an account:
a) you are responsible for maintaining the confidentiality of your login details;
b) you are responsible for activity under your account;
c) you agree to provide accurate, current information and update it as needed;
d) you must notify us promptly of any unauthorized use of your account.

We may suspend or terminate accounts if we reasonably believe there has been misuse or a breach of these Terms.

5. PRICING, PRODUCT INFORMATION, AND AVAILABILITY
We try to display accurate Product descriptions, images, and pricing. However:
a) Product images are for illustration and may vary slightly from the actual Product;
b) We may correct errors (including pricing errors) at any time;
c) The Product may be out of stock or discontinued without notice.

If a pricing or listing error affects your order, we may contact you for confirmation or cancel and refund the order.

6. ORDERS AND ORDER ACCEPTANCE
Placing an order is an offer to purchase the Product. We may accept or refuse any order for reasonable reasons, including suspected fraud, incorrect pricing, inability to ship to the provided address, or stock unavailability. An order is not considered accepted until we confirm it (for example, by sending an order confirmation and/or processing the payment).

7. PAYMENTS
We accept payment methods offered at checkout, including PayPal and e-Transfer (as available).

a) PayPal
If you choose PayPal, your payment is processed by PayPal under PayPal’s terms. We do not receive or store full payment card details.

b) e-Transfer
If you choose e-Transfer, your order may remain pending until payment is received. Instructions (recipient, security question/answer if applicable, and deadlines) are shown at checkout and/or in your order confirmation. We reserve the right to cancel pending orders if payment is not received within a reasonable time.

c) Taxes and shipping
Your total may include applicable taxes and shipping charges, displayed at checkout.

We may cancel transactions if we reasonably believe they violate these Terms, are fraudulent, or could cause financial loss. If payment was received, we will refund according to our refund/return rules below.

8. SHIPPING AND DELIVERY
We ship to the locations shown at checkout.

a) You are responsible for providing a complete and accurate shipping address and contact information.
b) Delivery times are estimates and can be affected by carriers, weather, delays, or customs (if applicable).
c) Risk of loss typically passes to you upon delivery to the address provided (or upon carrier confirmation of delivery), except where applicable consumer protection laws provide otherwise.

If a package is returned to us due to an incorrect address or failed delivery, additional shipping charges may apply before we resend.

9. RETURNS, REFUNDS, AND EXCHANGES
Return/refund eligibility depends on the condition of the Rat-Proof Flap OUT and the reason for the return.

If you believe the Rat-Proof Flap OUT is defective or does not comply with the described features, contact us promptly with:

your order number / proof of purchase; and

a description of the issue (photos may be requested).

If a return is approved, we will provide return instructions. Returned Product must be packaged securely. Once received and inspected, we will determine whether a refund, replacement, or other remedy applies.

Important: Shipping fees may be non-refundable unless required by law or unless the return is due to our error. Refunds are issued to the original payment method where possible (PayPal) or via an agreed method (e-Transfer) when applicable.

(Your lawyer may want to add the exact “return window” (e.g., 14/30 days) and any exclusions. If you tell me your exact policy, I’ll plug it in cleanly.)

10. WARRANTY / PRODUCT PERFORMANCE CLAIMS
Any warranties or guarantees are only those expressly stated on the Website or in writing. Except where prohibited by law, we do not provide additional implied warranties beyond what is required under applicable consumer protection laws.

11. PRODUCT USE, COMPLIANCE & LIMITATIONS
The Rat-Proof Flap OUT is a rodent protection device intended for installation within compatible and code-compliant plumbing systems.

a) The Product is designed to be installed inside a compatible backwater valve or drain line by replacing the internal flap of a code-compliant valve. It does not require modification of the piping system when used as intended.

b) The Product is not a certified backflow prevention device and does not replace any backwater valve or device required by applicable plumbing codes.

c) The Product must be used only with code-compliant plumbing systems and in accordance with all applicable municipal, provincial, and national regulations, including the National Plumbing Code of Canada where applicable.

d) Installation must comply with all applicable requirements relating to the building, the drainage system, and the valve type, as interpreted by the authority having jurisdiction.

e) The user is solely responsible for:
– verifying compatibility of the Product with their plumbing system;
– ensuring proper installation;
– confirming compliance with all applicable codes and regulations;
– using a qualified professional where required.

f) The Company makes no representation or guarantee that the Product will prevent all rodent intrusion in every situation. Effectiveness may vary depending on installation, system configuration, maintenance, and external conditions.

g) To the maximum extent permitted by law, the Company shall not be liable for damages resulting from improper installation, misuse, non-compliant use, or failure to follow applicable regulations.

h) By purchasing and using the Product, you acknowledge and accept the limitations and responsibilities described in this section.

12. THIRD-PARTY SERVICES AND LINKS
The Website may include links to third-party websites or services (for example, PayPal). We are not responsible for third-party content, policies, or practices. Your use of third-party services is subject to their terms and policies.

13. PRIVACY
Your use of the Website is also governed by our Privacy Policy. Please read it to understand how we collect, use, and protect personal information.

14. SECURITY AND RESTRICTIONS
You may not attempt to probe, scan, test vulnerabilities, or bypass security measures on the Website. You may not reverse engineer, decompile, or disassemble any Website code or functionality except where permitted by law.

15. DISCLAIMERS
The Website and its content are provided “as is” and “as available”. We do not guarantee that the Website will be uninterrupted, error-free, or secure. To the maximum extent permitted by law, we disclaim warranties not expressly stated in these Terms.

16. LIMITATION OF LIABILITY
To the maximum extent permitted by law, the Company will not be liable for indirect, incidental, special, consequential, or punitive damages (including loss of profits, data, or business interruption) arising from your use of the Website or the Rat-Proof Flap OUT.

Where liability cannot be excluded, our total liability will be limited to the greater of CAD $100 or the amount you paid to the Company for the specific order giving rise to the claim (or in the last six (6) months, if applicable), unless consumer protection laws require otherwise.

17. INDEMNIFICATION
You agree to indemnify and hold harmless Drain Network Corp. from claims, damages, liabilities, and expenses (including legal fees) arising from your misuse of the Website, violation of these Terms, or violation of any law or third-party rights.

18. TERMINATION
We may restrict, suspend, or terminate your access to the Website (or your account, if applicable) at any time if we reasonably believe you have violated these Terms or misused the Website.

19. SEVERABILITY
If any part of these Terms is found invalid or unenforceable, the remaining parts remain in full force and effect.

20. GOVERNING LAW
These Terms are governed by the laws of Québec and the applicable laws of Canada, without regard to conflict of law principles. Any dispute relating to these Terms, the Website, or any products associated therewith shall fall under the exclusive jurisdiction of the courts of the judicial district of Laval, Québec, Canada, unless consumer protection laws provide otherwise.

21. CONTACT
For questions about these Terms, orders, or returns, contact:

Drain Network Corp.
306-1555, boul. de l’Avenir, Laval (Québec) H7S 2N5 Canada
1-514-433-9291
info@ratout.ca

Last update: February 4, 2026